Privacy Policy

carenthazilo is committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your data when you use our financial progress measurement services.

Last Updated: January 15, 2025

Information We Collect

When you engage with carenthazilo's financial progress measurement services, we collect information that helps us provide personalised insights and improve your experience. This includes data you provide directly and information we gather through your use of our platform.

Personal Information You Provide

  • Contact details including name, email address, and phone number
  • Business information such as company name, industry, and size
  • Financial data relevant to progress measurement and analysis
  • Communication preferences and service requirements
  • Payment information processed through secure third-party providers

Automatically Collected Information

  • Device information including IP address, browser type, and operating system
  • Usage data such as pages visited, time spent, and feature interactions
  • Location data based on IP address for service customisation
  • Cookies and similar tracking technologies for functionality and analytics

How We Use Your Information

Your information enables us to deliver effective financial progress measurement services and maintain the quality of our platform. We use this data responsibly and only for legitimate business purposes.

We process your personal information to provide our core services, including financial analysis, progress tracking, and personalised recommendations. This processing is necessary for the performance of our contract with you and to meet your service expectations.

Primary Uses Include

  • Delivering financial progress measurement and analysis services
  • Generating personalised reports and recommendations
  • Processing payments and managing billing relationships
  • Communicating about services, updates, and relevant opportunities
  • Improving our platform based on usage patterns and feedback
  • Ensuring security and preventing unauthorised access

Information Sharing and Disclosure

carenthazilo maintains strict controls over how your information is shared. We never sell personal data to third parties and only share information when necessary to provide our services or when required by law.

Our service providers, including payment processors and cloud hosting services, may access your information solely to perform functions on our behalf. These providers are bound by contractual obligations to protect your data and use it only for specified purposes.

Limited Sharing Circumstances

We may disclose your information when required by Australian law, to protect our rights or safety, in connection with business transfers, or with your explicit consent. In all cases, we ensure appropriate safeguards are in place to protect your privacy.

Your Privacy Rights Under Australian Law

As an Australian business, carenthazilo complies with the Privacy Act 1988 and the Australian Privacy Principles. You have specific rights regarding your personal information, and we're committed to helping you exercise these rights effectively.

Access Your Information

Request a copy of the personal information we hold about you, including details about how it's being used and who it's shared with.

Correct Your Data

Ask us to update or correct any inaccurate or incomplete personal information in our systems.

Delete Your Information

Request deletion of your personal data, subject to certain legal and contractual obligations we may have.

Restrict Processing

Limit how we use your information in specific circumstances while maintaining necessary service functionality.

To exercise any of these rights, contact our privacy team using the details provided below. We'll respond to your request within 30 days and provide clear information about any actions taken.

Data Security and Protection

Protecting your information is fundamental to how we operate. carenthazilo implements comprehensive security measures designed to prevent unauthorised access, disclosure, alteration, or destruction of your personal data.

Security Measures We Implement

  • Encryption of data in transit and at rest using industry-standard protocols
  • Regular security assessments and vulnerability testing
  • Access controls limiting staff access to necessary information only
  • Secure data centres with physical and environmental protections
  • Regular backup procedures and disaster recovery planning
  • Employee training on privacy and security best practices

While we implement strong security measures, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and protect your account credentials to help maintain the security of your information.

Data Retention and Storage

We retain your personal information only as long as necessary to provide our services and meet our legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.

Financial data used for progress measurement is typically retained for the duration of your service relationship plus seven years to comply with Australian financial record-keeping requirements. Contact information and service preferences are retained while your account remains active and for two years after service termination.

Data Storage Locations

  • Primary data storage within Australian data centres
  • Backup systems maintained in secure overseas facilities with equivalent protection
  • Cloud services provided by certified vendors meeting Australian privacy standards
  • Regular auditing of storage locations and data handling practices

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality, analyse usage patterns, and personalise your experience. These technologies help us understand how you interact with our platform and identify areas for improvement.

Essential cookies are necessary for basic website functionality and cannot be disabled. Analytics cookies help us understand user behaviour and improve our services. You can control non-essential cookies through your browser settings, though this may affect some platform features.

Managing Cookie Preferences

Most web browsers allow you to control cookies through their settings. You can choose to accept all cookies, receive notifications when cookies are set, or block cookies entirely. Blocking cookies may impact your ability to use certain features of our platform.

Changes to This Privacy Policy

carenthazilo may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We'll notify you of significant changes through email or prominent notices on our website.

Minor updates that don't materially affect how we handle your personal information may be made without direct notification, though all changes will be reflected in the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about our privacy practices.

Continued use of our services after policy updates constitutes acceptance of the revised terms. If you disagree with changes, please contact us to discuss your concerns or consider discontinuing use of our services.

Privacy Questions and Contact Information

We're here to help with any questions about this privacy policy or how we handle your personal information.

Email: contact@carenthazilo.com

Phone: +61437238892

Address: 39 Copland St, East Wagga Wagga NSW 2650, Australia

Our privacy team typically responds to enquiries within 2-3 business days.